1. Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase tickets, or interact with us online or in person.
By using our website or purchasing a ticket, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal details — such as your name, email address, phone number, and postal address.
Ticketing information — such as ticket type, payment details, and attendance records.
Demographic information — such as age range or cultural background (if voluntarily provided for festival zones or community programs).
Technical information — including IP address, browser type, device details, and cookies for analytics and performance.
Communications — any correspondence you have with us (email, web forms, or social media).
3. How We Use Your Information
We use your information to:
Process ticket purchases and manage event access.
Communicate important updates (event changes, safety notices, refund windows, etc.).
Improve our website and event experience.
Send marketing or promotional content if you have opted in.
Comply with legal or safety obligations.
We will never sell your personal information to third parties.
4. Sharing of Information
We may share limited data with:
Ticketing partners and payment processors (for transactions and entry management).
Service providers who help us run the event (such as security, volunteer management, or marketing teams).
Authorities or emergency services if required for safety or legal compliance.
Any third-party partners are required to handle your data securely and in accordance with New Zealand privacy law.
5. Cookies and Analytics
Our website uses cookies and similar technologies to improve performance and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work properly without them.
We may use tools such as Google Analytics to collect anonymised usage data. This helps us understand audience interests and improve the festival experience.
6. Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.
However, no online service can guarantee absolute security. By using our website, you acknowledge and accept this risk.
7. Your Rights
Under the Privacy Act 2020 (NZ), you have the right to:
Access the personal information we hold about you.
Request correction of any inaccurate or outdated information.
Withdraw consent for marketing communications at any time.
You can make such requests by contacting us at the details below.
8. Data Retention
We retain your data only as long as necessary for the purposes stated above or as required by law (for example, for accounting or safety reasons).
9. Contact Us
If you have any questions or privacy requests, please contact us:
Privacy Officer
Morph Festival Ltd
Email: hello@morphfest.com
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. Updates will be published on our website, and the date of the most recent revision will be noted below.
Last updated: October 2025
